Frequently Asked Questions

You can submit your application for available vacancies through our official website.
Yes, customers are provided with guidance on document processing and vehicle registration procedures.
You can quickly get up-to-date information about available models by submitting a request through the website or contacting the sales department.
Yes, it is possible to bring in a vehicle in the required configuration on a pre-order basis.
Yes, customers can arrange a vehicle purchase on a pre-order basis.
Yes, installment payment options are available through leasing.

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PRIVACY POLICY

How faw.uz website collects and processes personal data of its users

Effective date: 13.10.2026

1. General Provisions

1.1. This Privacy Policy (the "Policy") sets out how "VAN Universal Motors" (the "Company" or "VUM") collects, stores, uses and protects personal data obtained through the faw.uz website (the "Site").

1.2. VUM is the official manufacturer of FAW commercial vehicles in Uzbekistan. The Company acts as the owner and operator of personal data.

1.3. This Policy has been developed in accordance with the Law of the Republic of Uzbekistan No. ZRU-547 "On Personal Data" dated July 2, 2019, and other applicable legislation.

1.4. By using the Site or submitting a form on the Site, the user confirms that they have read this Policy and consent to the processing of their data as described herein. If you do not agree with the terms of this Policy, please stop using the Site.

2. Key Definitions

  • Personal data — any information relating to an identified or identifiable individual.
  • Data subject — the individual whose personal data is processed (a Site user).
  • Processing — any action performed with data, including collection, organization, storage, modification, use, transfer, anonymization and destruction.
  • Cookies — small text files stored by the Site on the user's device.

3. What Data We Collect

3.1. Data provided by the user directly:

  • "Contact Us" and "Request a Call" forms: name, phone number, region, model or service of interest.
  • "Become a Dealer" form: full name, company name, position, phone, email, region and a brief description of the business.
  • Leasing and service inquiries: name, phone, vehicle model, inquiry details.
  • "Vacancies" section: full name, contact details, resume and the education/work experience stated in it.

3.2. Data collected automatically: IP address, browser and device type, operating system, visit date and time, pages viewed, referral source (ads, search engine, social network), cookie identifiers.

3.3. VUM does not collect special categories of data (racial or ethnic origin, political views, religious beliefs, health status) through the Site. Users are asked not to enter such data in the forms.

4. Purposes of Data Use

  • Responding to inquiries, arranging callbacks and providing consultations.
  • Preparing vehicle pricing, leasing terms and commercial offers.
  • Directing the customer to the nearest official dealer or service center.
  • Reviewing dealer applications and negotiating cooperation.
  • Selecting candidates for job vacancies.
  • Sending information about new models, promotions and events — only with the user's separate consent.
  • Analyzing Site performance and improving usability and advertising effectiveness.
  • Fulfilling obligations established by law.

5. Legal Basis for Processing

5.1. VUM processes personal data on the following grounds: the data subject's consent; the conclusion or performance of a contract to which the subject is a party; obligations established by law.

5.2. Consent is given by checking the box "I consent to the processing of my data" before submitting a form on the Site. Consent may be withdrawn at any time in the manner described in Section 10 of this Policy.

6. Cookies and Analytics Services

6.1. Cookies and the following third-party services are used for the operation and analysis of the Site:

  • Google Tag Manager and Google Analytics — visit statistics and user behavior analysis.
  • Yandex Metrica — visit statistics, on-page activity analysis.
  • Meta Pixel — measuring advertising effectiveness on Facebook and Instagram, audience targeting.

6.2. These services process data in accordance with their own privacy policies and mainly provide VUM with anonymized, aggregated statistics.

6.3. Users may delete or block cookies through their browser settings. This may affect the correct operation of certain Site features.

7. Disclosure of Data to Third Parties

7.1. VUM does not sell or lease personal data. Data is disclosed only in the following cases and only to the extent necessary for the purposes set out in Section 4:

  • To VUM's official dealers and service centers — to serve the customer.
  • To partner leasing companies and banks — if the customer has applied for leasing or credit.
  • To technical service providers (hosting, CRM, communication services) — who process data solely on VUM's instructions and under confidentiality obligations.
  • To authorized government bodies — in cases and in the manner established by law.

7.2. Cross-border transfer of data is carried out only in compliance with applicable legal requirements.

8. Storage Location and Retention Period

8.1. Personal data of citizens of the Republic of Uzbekistan is stored on technical facilities located in Uzbekistan and registered in the State Register of Personal Data Databases, as required by law.

8.2. Data is retained until the purpose of processing is achieved or consent is withdrawn, unless a longer period is required by law. After this period, the data is destroyed or anonymized.

8.3. Approximate retention periods: inquiry data — 3 years from the last inquiry; candidate resumes — 1 year; analytics data — the period set by the respective service's settings.

9. Data Protection

9.1. VUM takes legal, organizational and technical measures to protect data from unauthorized access, alteration, disclosure and loss, including:

  • using an encrypted HTTPS (SSL) connection on the Site;
  • restricting data access to employees who need it for their job duties;
  • obtaining confidentiality commitments from employees and partners;
  • regularly updating systems and maintaining backups.

9.2. No method of data transmission over the internet guarantees 100% security. In the event of a data breach, VUM takes the measures required by law.

10. Rights of the Data Subject

Users have the right to:

  • receive information on whether their data is being processed and about its content;
  • request correction of inaccurate or outdated data;
  • request destruction of their data or cessation of its processing;
  • withdraw previously given consent to processing at any time;
  • opt out of receiving promotional messages;
  • file a complaint about VUM's actions with an authorized government body or court.

Requests should be sent to info@faw.uz. VUM reviews requests within the period established by law, typically within 10 business days.

11. Minors

The Site is intended for legal entities, entrepreneurs and adults. VUM does not knowingly collect data from individuals under 18 years of age. If we discover that such data has been obtained, it will be deleted.

12. Links to Third-Party Sites

The Site contains links to social networks (Instagram, Facebook, Telegram, YouTube, LinkedIn), Yandex Maps and other resources. These resources have their own privacy policies, and VUM is not responsible for how they handle data.

13. Amendments to the Policy

VUM reserves the right to amend this Policy. The new version takes effect on the day it is published on the Site. The current version of the Policy is always available at faw.uz.

14. Contact Information

Operator: "VAN Universal Motors"
Address: 2B Abdulla Qahhor Street, Yakkasaray district, Tashkent
Phone: +998 55 508 60 60
Email: info@faw.uz